Ethernet Connected but No Internet: How to Troubleshoot

Are you wondering why you have an ethernet connection but still cannot access the internet? Worry no more; here are some ways you can use to troubleshoot your device to help you fix the problem and enjoy internet access. Internet is usually enjoyable if you have a stable connection. In case of failure in your internet connection, you will be limited to access to many things on your device. Despite other ways of internet connection such as WIFI, ethernet still emerges to be the best way to connect to the internet. This is because most devices always work best under a lower latency and a stable throughput. It is also relatively simple to troubleshoot wired connections in case of failure compared to when you use wireless connections such as WIFI.

Why Ethernet Connected but No Internet?

For this reason, ethernet cables are extensively used to connect various devices to the internet either via a switch or a router. However, the devices we use might experience different problems either in the software or hardware components. These problems can result from losing connections that will eventually keep you offline even if you have your ethernet cable connected. This article will provide you with ways in which you can fix the most common proms that result in internet failures. Some of these ways include;

Ethernet Connected but No Internet

1. Check for loose connection between your ethernet cable and the port

This is the first method to check when troubleshooting your device for a failure in the internet connection. The absence of your internet may be caused by a loose connection of your ethernet cable. Losing a connection is one of the consequences that can cause internet failure and keep you offline even if you have the internet. Lose connection can also be caused by using an old and faulty ethernet cable. You can further check for the presence of a lost connection by using another spare ethernet cable or trying to connect to another device. This will also help you know if your cable is counter fit or if your port has problems. If this method fails, try the other methods explained below.

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2. Try running the Network Troubleshooter on your device.

In case your device uses Windows operating system, you can run its troubleshooter by following the steps below:

  • Using your mouse, right-click on your “start” button on your keyboard, move to Settings, and click on “Update &security.”
  • Left-click your mouse to provide options, then choose the “run the troubleshooter” option.
  • Finally, click on the “ethernet” connection from the network adapter list, then click “next.” 
  • Allow the troubleshooting process to complete and view the results. 

When the troubleshoot scanning is complete, the result will show any hardware or software problems detected in your device. This will provide you with an easy task in following the problems and fixing them as recommended. However, if this method is still unsuccessful, try the next one below.

3. Run an update on your ethernet adapter Drivers

Outdated drivers are a software problem that can also cause network failure in your device. The drivers may also malfunction and cause network issues when they are affected by viruses or other malicious software. These are some of the step steps you can use to update your ethernet adapter drivers:

  • Click on your “start” menu and move to “device manager.”
  • Use your mouse to click “view’ then select “Show hidden files.”
  • Move to the adapter menu, then select ethernet driver and click on the “update driver” option 
  • Finally, click on the” search automatically for drivers.”

Your device will search for the updates of your driver on the internet and download them automatically for you. When the downloads are complete, you will have to install the updated drivers and then restart your device to start functioning appropriately. You can then check if your internet connection resumes.

4. Review your Power management in your settings

This method is applicable if your device is operating on Windows operating system. This is because Windows operating system saves power in the battery by reducing the power supply to some of the components of your device. You can easily solve the problem by changing the settings on your windows.

5. Review Settings of your Static IP addresses

If you are using static IP addresses to increase the speed of your browsing and protection speed, always check on the address before using your device. If your static information is wrong, it will always result in connection problems. You can visit your network settings and check the IP settings to solve this problem. If the Ip address is wrong, you can change it with your correct static IP address and save it.

6. Try running your network reset tool

This method is applicable in devices operating on the Windows ten operating system. When you run the network reset tool, it will reinstall the adapters and change all the network elements back to their default settings. This will also change your network adapters back to their original state. You can follow the steps highlighted below to solve the problem. Click the “start” button, then move to “settings.” Click on the “network and internet” option and select “network reset.” Your windows will run the program and restart the device when you click the reset button.

If you were previously using any networking software such as VPN or virtual switches, you would have to run them again. This is because this process will uninstall the software from your device.

7. Uninstall the VPN

Removing any VPN software from your device can also help you fix your network problems on your laptop or desktop. The VPN sometimes causes network issues when they are not functioning properly. This may result from the software is corrupt or outdated. Removing them from your device will be the best solution if they cause a network failure in your device. You can remove them using the following procedure:

  • Press on the “start” button on your keyboard and move to settings.
  • Use your mouse to click on the “network & internet “option.
  • Left-click on the VPN from your menu.
  • You can finally select “disconnect” to remove the software from your device

 However, this does not permanently remove the software from your device. If you want to delete it permanently with all its extensions, click on the “remove” option.

8. Review your LAN proxy settings 

Suppose your device has a Proxy server and you are using a Local Area network. In that case, you are likely to experience connection problems when you decide to use an ethernet adapter. However, you can solve this problem by removing the proxy settings on your PC or laptop. You can do this by following the steps below; Search for “run” in your menu search bar and click ‘Run as administrator.” Type “inetcpl. cpl” in the “run” box and select” ok.” The changes will be saved, disabling all the proxy settings available on the device.

Frequently Asked Questions:

Is there any other method of connection apart from ethernet cable?

Yes, there are some other methods of connection you can use to connect to the internet apart from ethernet cable. Examples of these methods include using a WIFI connection by creating a Wi-Fi hotspot on your router or any other Wi-Fi hotspot device.

Which method of connection is the best to use when connecting to the internet?

The best method you can use to connect to the internet varies with your device’s type. If you are using a laptop or PC, I would recommend you use an ethernet cable as it has good throughput on devices with lower latency.

What is an ethernet cable?

This is a cable you can connect your device to a router or switch for internet access. It transfers data in electrical signals between your device to the router when connected.

Do I require an Ethernet cable to connect to WIFI?

No, you don’t need any cable to connect your device to Wi-Fi. This is because WIFI is a wireless connection that will only require your device to be within the range of its data transmission.

Can I use WIFI and ethernet at the same time?

Yes, you can use ethernet and WIFI simultaneously on your device. However, this will not increase your connection speed compared to when you use one type of connection.

Do I require an Ethernet cable for my device?

Yes, it is good to have an ethernet cable to your device, especially when it has an ethernet port. This cable will help you easily connect your (PC or laptop) to the internet.


Connecting to the internet using an ethernet cable is the easiest method to get to the internet. I preferably use an ethernet cable to connect my pc to the router to access the internet with great fun. In case of failure in connection, I usually use the methods stated in this article to fix the problems and secure a successful connection. If all these methods do not work for you, I recommend you seek assistance from a friend or collogue for more support.

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